Our Process

Our process for completing project work for you is organized and detailed to make sure we are abundantly clear and transparent on the deliverables and terms, and to make sure nothing is missed.

STEP 01

The Brief

We have an introductory meeting to discuss, in general, the project and desired outcomes. We have a meaningful discussion on how Sentient can assist you.

STEP 01
STEP 02

Legal Protections

We sign a mutual Non-Disclosure Agreement (NDA) to ensure that any confidential information exchanged is protected.

STEP 02
STEP 03

Gather Information and Draft Contract

We request further information from you (if needed) and propose general contract terms options (and their relative cost-benefit) to you to ensure we meet your expectations for the project deliverables, without too much back-and-forth.

STEP 03
STEP 04

Statement of Work
(SOW)

We assess all technical aspects and compose a draft statement, detailing out the requirements, deliverables and timeline.

STEP 04
STEP 05

Review & Refine

Iterations of the SOW and contract to assure all contract terms, project requirements and technical details are clearly defined and agreed upon.

STEP 05
STEP 06

Estimate Cost

Once the SOW and Contract Terms are agreed upon in principal, Sentient will estimate the price for the work and provide a revised SOW including this information for your review.

STEP 06
STEP 07

Review & Refine Again

After your review the completed SOW, we can discuss any changes to the scope of the project, given the price, and refine to meet your needs (add/remove work or deliverables to meet your budget and feature expectations).

STEP 07
STEP 08

Project Kick-Off

If all is agreed upon, we will execute the SOW and contract. Sentient will start working right away, or as agreed upon in the SOW.

STEP 08
STEP 09

Updates & Milestones

Regular communications & change management. Delivery of milestones as set out in the SOW or according to a Change Order.

STEP 09
STEP 09

Changes As We Go

Any changes after the contract is executed will be handled via a Change Order (just a written request via email from you, where we respond with a document that outlines the change and any associated schedule or cost ramifications) that would require your sign-off.

STEP 09
STEP 10

Final Review

Prior to delivering any physical prototypes, we would have a detailed review and send you an Client Approval document to sign before we manufacture any parts. This ensures that what we are building has been agreed upon.

STEP 10
STEP 11

Delivery

Sentient delivers you everything we agreed upon and you are now another happy customer.

STEP 11
Contact

E:  enquire@sentienttools.ca (for new customers/projects)

E:  support@sentienttools.ca (for current project support)

P:  (587) 882-4450

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