Our
Process
We are organized and detailed, clear on what we are delivering, and transparent on contract terms. This ensures nothing is missed.
Doing it Right
The Process
The Brief
We have an introductory meeting to discuss, in general, the project and desired outcomes. We have a meaningful discussion on how Sentient can assist you.
Legal Protections
If, during the Brief, we determine that confidential information needs to be exchanged to understand the scope, we will sign a mutual Non-Disclosure Agreement (NDA) to ensure that any confidential information exchanged is protected.
Scope the Project
We assess all technical aspects and compose a draft Statement of Work (SOW) that outlines the technical requirements, obligations and timeline for delivery to be reviewed and discussed.
Agree on Terms
We request further information from you (if needed) and provide a draft Contract that outlines the legal requirements and obligations for delivery to be reviewed and discussed, based on the discussions from the SOW.
Estimate the Cost
Once the SOW and Contract Terms are agreed upon in principal, Sentient will estimate the price for the work and provide a revised SOW including this information for your review.
Review & Refine
After your review the completed SOW and draft contract, we can discuss any changes to the scope of the project, given the price, and refine to meet your needs (add/remove work or deliverables to meet your budget and feature expectations).
Kick-Off the Project
If all is agreed upon, we will execute the SOW and contract. Sentient will start working right away, or as agreed upon in the SOW.
Communicate the Progress
During the project, we will ensure regular communication and updates, including change management. Any changes after the contract is executed will be handled via a Change Order (just a written request via email from you, where we respond with a document that outlines the change and any associated schedule or cost ramifications) that would require your approval to proceed with.
The Final Review
Prior to delivering any physical prototypes, we would have a detailed review and send you a Client Approval document to sign before we manufacture any parts. This ensures that what we are building has been agreed upon.
Deliver and Celebrate
Sentient delivers you everything we agreed upon and you are now another happy customer.