Our process for completing project work for you is organized and detailed to make sure we are abundantly clear and transparent on the deliverables and terms, and to make sure nothing is missed.
We have an introductory meeting to discuss, in general, the project and desired outcomes. We have a meaningful discussion on how Sentient can assist you.
We sign a mutual Non-Disclosure Agreement (NDA) to ensure that any confidential information exchanged is protected.
Gather Information and Draft Contract
We request further information from you (if needed) and propose general contract terms options (and their relative cost-benefit) to you to ensure we meet your expectations for the project deliverables, without too much back-and-forth.
Statement of Work
We assess all technical aspects and compose a draft statement, detailing out the requirements, deliverables and timeline.
Review & Refine
Iterations of the SOW and contract to assure all contract terms, project requirements and technical details are clearly defined and agreed upon.
Once the SOW and Contract Terms are agreed upon in principal, Sentient will estimate the price for the work and provide a revised SOW including this information for your review.
Review & Refine Again
After your review the completed SOW, we can discuss any changes to the scope of the project, given the price, and refine to meet your needs (add/remove work or deliverables to meet your budget and feature expectations).
If all is agreed upon, we will execute the SOW and contract. Sentient will start working right away, or as agreed upon in the SOW.
Updates & Milestones
Regular communications & change management. Delivery of milestones as set out in the SOW or according to a Change Order.
Changes As We Go
Any changes after the contract is executed will be handled via a Change Order (just a written request via email from you, where we respond with a document that outlines the change and any associated schedule or cost ramifications) that would require your sign-off.
Prior to delivering any physical prototypes, we would have a detailed review and send you an Client Approval document to sign before we manufacture any parts. This ensures that what we are building has been agreed upon.
Sentient delivers you everything we agreed upon and you are now another happy customer.